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Terms of Payment

Introduction

System Bee d.o.o. (hereinafter: Sysbee) provides a number of online services which can be paid for via bank transfer, PayPal and credit card.  Our Terms of Payment are as follows:

Payment dynamics

The Services provided by Sysbee are paid for, depending on the payment model, in advance or retrograde. Advance payment of the first offer is a prerequisite for activating, providing and extending the Service in both payment models.

Payment shall be deemed to be completed at the time when the funds are fully deposited into the Sysbee’s bank account. 

If the payee (hereinafter: User) overpaid for the offer, Renewal proforma or invoice, or if part of the ordered service can not be executed by Sysbee, the excess amount will be returned to the User’s bank account.

Price changes

The amount paid by the User for the service will never increase between the date of purchase and the date of expiration of the purchased service unless otherwise agreed in writing with the User and unless there is an increase in the price of the Sysbee’s supplier by an amount equal to or greater than 10% of the initial price. In this case, Sysbee is authorized to increase the price of the service to the User, even before the expiration of the purchased service for a particular billing period. In this case, Sysbee will notify the User in writing, no later than 8 (eight) days before the new price starts to apply. In such case, the User is entitled to terminate the contractual relationship with Sysbee, without compensation

Sysbee reserves the right to change prices for the next billing period.

Sysbee reserves the right to change the technical characteristics of the service during the service as well as the right to increase the number of resources within the web hosting package at any time.

Should the User disagree with the change in price or technical characteristics of the service, the User has the right to terminate the contract in accordance with the provisions of Article 12 of the Terms of Service.

Invoices

Invoices (invoices) are issued by the provider in an electronic form according to the Value Added Tax Act and the Value Added Tax Regulations. By accepting the Terms of Service and the Terms of Payment, the User agrees that the invoice will be issued in this form as an electronic document in accordance with the Electronic Laws Act. 

In the sense of the Value Added Tax Ordinance, an invoice in the electronic form issued as an electronic document shall also be considered an invoice signed with an electronic signature in accordance with the Electronic Signature Act.

Accepted methods of payment

Sysbee accepts the following payment methods:

  • Payment to the bank account,
  • Internet payment by Visa, MasterCard credit card through the User Pages,
  • Paying via PayPal Internet Service through Customer Pages.
  • Foreign currency payments (wire transfer)

IMPORTANT: In the case of foreign currency payments, the user pays the payment transaction charges that may arise when paying (Internet payment fees, bank charges, etc.).

Credit card payments

We use the Monri Payment Gateway to authorize and charge credit cards.

Credit card purchase security statement

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between the User and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Currency conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in American Dollar / Euro into Croatian kuna according to the current exchange rate of the local Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in the proforma offer / on our web site.

Subscription (continuous payments)

By entering your credit card information and selecting the option to save your credit card, your credit card information will be saved for the purpose of simplifying the payment process in the future.

The first time you enter your credit card information, 3DS will be used to authorize your payment. After the first payment is authorized with 3DS and processed, the credit card information will be saved at Monri Payment Gateway, and further payments will be made using tokenization (which means that credit card information is not stored with Sysbee).

Upon service expiry, Sysbee will automatically make a payment with the saved credit card in order to renew the service in a timely manner and will notify the User via e-mail at least five days before the date of automatic payment.

If the user no longer wishes to use the subscription option to pay for Sysbee’s services, he may do so by removing the credit card from the User’s Pages.

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