Shared responsibility model

Who is responsible for what?

Shared responsibility model means that, although Sysbee is responsible for the infrastructure, there is still a shared responsibility between Sysbee and the customers, so the services work as expected.

Shared responsibility model explained

With our Managed Services (Managed Infrastructure, Managed AWS, Managed Magento and Managed GitLab), Sysbee is responsible for keeping the servers up and running and ensuring the infrastructure works properly. The customer, on the other hand, is responsible for the applications, databases and any other services installed on the servers.

Sysbee’s responsibility

The infrastructure leased to the customer is Sysbee’s responsibility. This infrastructure is composed of the hardware, software, networking, and facilities that run Sysbee Services. Sysbee is responsible for the servers, both physical and virtual (monitoring, performance, updates and regular maintenance), as well as the network used by those servers.

Customer’s responsibility

The customer assumes responsibility and management of the web applications running on the provided servers, including keeping the said application up to date, ensuring there are no security issues (malware, access, etc.), troubleshooting issues related to third-party apps used by the application, etc.

Legal documents

Responsibility Customer Sysbee
Security Web application security
Web application data encryption and data integrity
Web application access management
Local backup
Awarness and training of employees regarding security best practices
OS, network and firewall configuration
Network traffic security
Server side encryption
Server side access management
Server side backup
Maintenance Web application development
Web application patching and updates
Local hardware or software maintenance
Server setup and configuration
Server OS patching and updates
Server and network hardware maintenance
Capacity planning and load balancing
Server performance monitoring
Web application issue debugging
Troubleshooting Local network troubleshooting
Local hardware troubleshooting
Web application malware removal
Database schema design and query optimization
Troubleshooting issues related to third party applications or plugins
Resolving SEO issues
Server performance issues debugging
Server network issues troubleshooting
Restoring web application backup (upon request)


Sysbee is responsible for patching and fixing flaws within the infrastructure, but customers are responsible for patching their applications. Similarly, Sysbee maintains the configuration of its infrastructure devices, but a customer is responsible for configuring their own databases and applications. And lastly, Sysbee trains Sysbee employees, but a customer must train their own employees.

Still not sure who is responsible for what?

Contact us and we'll be happy to clear out any doubts.

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