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User pages FAQ

This is a short FAQ to help you navigate through the new user pages. If you have any questions regarding the new user pages, or you have any feedback, feel free to contact us and we’ll be happy to hear you out.

Your services can be accessed by clicking on the “Projects & Services” link on the main menu.

Your invoices can be accessed by clicking on the “Invoices” link on the main menu.

They will be listed in the “Invoices” section.

Proforma invoices are marked as such on the left side of the screen. If an invoice is waiting for payment there will be an “Amount due” listed as well.

You can download your invoices by clicking on the download button on the right side of the selected invoice.

There are two invoice types you’ll see in your User pages:

Proforma invoice – this is an invoice for your purchase order. You can use the payment details to complete the payment.

Invoice – If you’re a postpaid customer, this will be the invoice you can use to pay. If you’re a prepaid customer, once we process your payment, we’ll create an invoice as a receipt for your payment.

You can click on the “Invoice Type” button to filter your invoices by invoice type.

You can access the payment options by clicking on the payment button.

Once there, you’ll see the 2-d payment barcode which can be used to scan the invoice (if you’re using mobile banking), a list of the services you’re paying for and you can complete your payment via PayPal.

You can switch to Croatian by clicking on “HRVATSKI” link in the upper right hand corner. If your language is already Croatian and you wish to switch to English, just click on “ENGLISH”.

You can also switch your language in your User profile > Personal Information.

Your user detail can be accessed by clicking on the “User Profile” link on the main menu.

You can change your email address by clicking the “Change my email address” link in the User profile.
Once you input your new email address and click on the “Save” button, you’ll be prompted to confirm the change by clicking on the link in the confirmation email.

You can change your email address by clicking the “Change Password” link in the User profile.
You’ll have to input your current password once and your new password twice. Once you click on the “Save” button, you’ll be prompted to confirm the change by clicking on the link in the confirmation email.

To enable the two factor  authentication click on “Two-factor Authentication” link in the User profile.
You’ll need to use a mobile TOTP app (FreeOTP or Google Authenticator). Once you get the app, you can scan the QR code provided in your User profile to connect the app with the User pages.

Certain users can be administrators for multiple accounts, and companies can have multiple users which is why we’ve introduced Organizations.

Organizations allow more users to be assigned to multiple different companies, while also allowing companies to have different users administering the account. The account owner can assign two different types of contacts to his organization:

Technical contact – this contact will be allowed to communicate with the Sysbee support team regarding the technical aspect of the services / project in question.

Billing contact – this contact will receive notifications related to payments (invoices, reminders, etc.) and service expiration notifications.


Do you have any additional questions or comments?

If there's anything you'd like to ask or you're just looking to send in some feedback, feel free to contact us and we'll be happy to hear you out.